OPENING YOUR ACCOUNT
You can register for an account here by entering your name, email, and a password of your choice. You also have the option to checkout as a guest if you are making a purchase. Creating an account can maximize your shopping experience and make your use of the site more convenient. Certain features and benefits of our website are only available if you register an account for example ability to store billing and shipping information for faster and easier checkout, the ability to maintain an address book for easy shipping to different addresses; and tracking your order history.
MANAGING YOUR ACCOUNT
To sign in to your account, go to SIGN IN or click here and enter the email address and password you submitted upon registration. Once you have logged into your account you are able to:
• Change your password
• Add or change addresses
• View order status and history
If you have forgotten your password, we can send a new password to you through a secure connection to the email you submitted upon registration by clicking on the forgot password link within the Sign In page. Once you have successfully logged back into your account you may change your password.
We continuously update our website and inventory so that it reflects all items available for purchase. All items are final stock.
Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account, continue as a guest, or create a new account in order for us to complete your purchase. We use industry standard Secure Sockets Layer (SSL) software, which encrypts all order information you submit through our website.
CARE ADVICE FOR JEWELRY
Proper care of your ADORE Jewelry will help maintain its beauty over time. After wearing, ADORE Jewelry should be stored in its original packaging to protect it from scratches, staining or other damages.
If necessary, your ADORE Jewelry may be cleaned by gently wiping with a damp cloth and drying thoroughly. Do not soak in water. Do not use hot water, a steamer or an ultrasonic cleaner. Do not expose to extreme heat or prolonged sunlight. Avoid contact with seawater, soap, lotion, perfume, hairspray, and any other chemicals or dyes.
CARE ADVICE FOR WATCHES
ADORE watches are made from delicate material, which must be handled with special care in accordance with the following care advice in order to avoid damages to the product, which ADORE may not be held liable for. To ensure that your ADORE watch remains in beautiful condition over time and to prevent scratches, chips or other damages, please observe the following:
- Avoid wearing the watch together with bracelets, metallic chains, or any other contact with hard objects.
- Avoid direct contact with both salt and fresh water, solvents, detergents, perfumes, cosmetic products, etc.
- Polish the watch with a soft, lint-free cloth to maintain the original lustrous finish.
Additional Watch information
- ADORE watches have a two year battery life
- Water Resistance
- ADORE watches are water resistant up to 3ATM and protects against water splashes. This does not include any water submersion including showering, bathing, swimming or washing dishes
- All ADORE Watches are shipped with crown protectors - the crown needs to be pushed into the watch in order to start the battery
In the event of any defects in material or workmanship existing at the time of purchase and arising in a product, Swarovski offers a LIMITED WARRANTY. This limited warranty applies to manufacturing and material defects arising during normal use, for a period of ONE YEAR from the date of purchase.
The warranty does not apply to products or its parts which are judged by Swarovski to have been subject to abuse, misuse, modification, attempted repair, negligence, incorrect use, improper care or cleaning, normal wear and tear or an accident.
To make a claim under this limited warranty, you must return the defective product in its original packaging, and a copy of your receipt.
For further information on returning defective ADORE Jewelry products, Swarovski ADORE's customer service department may be contacted seven days a week at the following e-mail address: firstname.lastname@example.org.
PURCHASING E-GIFT CARDS
Currently Gift Cards are not available for purchase.
Discount codes can be redeemed during checkout. You may use only one discount code at a time. Your credit card will only be charged if a balance remains on the order. Only the amount charged to your credit card will be refunded in case of a return.
Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, taxes are calculated at the time of checkout by zip code. If you are shopping within the EU or UK the tax rate will be the percentage of sale, also shown in checkout.
ADORE uses PayPal as the main payment gateway which accepts Visa, Mastercard, Discover, and American Express as methods of payment.
Credit cards will only be debited once the payment has been authorized with your personal information.
Orders placed by 24:00 CET will be processed and shipped the following business day (Monday to Friday). Orders placed on weekends and public holidays will be processed and shipped the next business day. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases. Please find below an overview of the shipping options and times per country.
Free Express Shipping on all orders.
Free Standard Shipping on orders over EUR 79.
Standard Shipping (6.95) for orders under EUR 79.
Express shipping for EUR 15.00
Free Standard Shipping on all orders.
Express shipping for 11.60 GBP.
You will receive email confirmation at the time you place your order. Each time your order is updated or your order status changes, you will be sent notification by email.
MODIFYING YOUR ORDER
Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "shipped" and you can track your package by visiting UPS for the EU and UK, or DHL for the US and providing the tracking number provided in your shipping confirmation email.
All Sales Final. No Returns or Exchanges.
Do you need assistance with any online shop related topics? Email us at email@example.com or fill out our online form here. Our ADORE customer service team is ready to help with any online related enquiries such as:
- Online order process and payment options
- Shipping information
- Return policy for online orders - all sales final, no returns or exchanges.