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Free Shipping on orders over €79 | Free RETURNS ALWAYS

Returns

ADORE’s top priority is to satisfy all its customers. You will always receive a FREE Return Label included in your parcel.

All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

To return or exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package. 
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. Take the parcel, together with the original, filled-in return form to the nearest post office.

Your returned products cannot be exchanged. Please return the product and place a new order online. You will be reimbursed for the returned products. Please also note that no products purchased from the Online Shop can be retuned at local retailers

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Information and declaration of consent
I understand that the D. Swarovski KG processes my personal data (including but not limited to name, e-mail-address, billing address, shipping address, information on payment and IP-address) for the purposes of the administration and the execution of my order.   I consent that, for these purposes, my data mentioned above are commissioned to Shopify Inc. (Canada), Shopify Payments (Canada) Inc. or Shopify Payments (USA) Inc., Shopify Holding (USA) Inc., Shopify Data Processing (USA) Inc., Shopify LLC (USA), which run the shop on behalf of D. Swarovski KG. Furthermore, I consent that these companies located in the US and in Canada will use my data for the enhancement of their services. (For more detail, please see the Privacy Policy of Shopify, which is available under https://www.shopify.com/legal/privacy, in particular its point 3., which refers to the use of data by Shopify.) I am aware that the US do not provide for adequate safeguards for the protection of my personal data according to European data protection law. I may withdraw my declaration of consent for no reason at any time by sending an e-mail to unsubscribe@adorejewelry.com.

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