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Terms & Conditions

Customer information and Terms and Conditions For EUrope

1. Applicability
These general terms and conditions apply to all orders through www.adorejewelry.com ("the Website"). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that you are competent to enter into legally-binding contracts and are at least 18 years old. We recognize rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.

2. Contracting Party
This Website, for the sale of goods via the Internet, is operated by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland), which is legally represented by Arno Ebner, its Managing Director. This is where you can place complaints or assert warranty claims.

You can reach our customer service on any issues info@adorejewelry.com

3. Formation of Contract
Your orders on the Website are binding offers for entering into the associated contracts to purchase with Swarovski Crystal Online AG. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.

You indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorized credit protection associations, credit institutions and credit inquiry agencies. We reserve the right to refuse to accept the order if we receive a negative credit report. In addition, we reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.

4. Availability
Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.

There is no liability for lack of items in stock or for products not being available.

Any commercial resale or distribution of Swarovski products sold on the Website is strictly prohibited.

Please note that after your order is confirmed, no requests to change or cancel it can be considered.

5. Reservation of Performance for Undeliverable Goods
If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.

6. Price and Additional Costs
The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the check-out process.

Swarovski products are sold by Swarovski Crystal Online AG, which has its headquarters in Switzerland. We would like to point out that for foreign payments using credit cards, a foreign transaction fee (about 1-2%) may be charged by the institution that issued your credit card.

7. Payment conditions
The purchase price for goods ordered is due when you place your order through Swarovski Crystal Online. Payment may be by credit card (by entering your card data on the Website) or Paypal. You may settle our claims for payment only by using uncontested or final and unappealable receivables.

If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.

8. Delivery and Reservation of Title
The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 5-7 working days after the working day following your order. You can find our holidays, on which no orders are processed, in our Online Shop Assistent. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.

Upon receipt the shipment must be checked for accuracy and completeness.

9. Right of withdrawal
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. 


The withdrawal period will expire after 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Swarovski Crystal Online AG, Alte Landstrasse 411, CH-8708 Männedorf, Switzerland, e-mail: info@adorejewelry.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to the following address: D. Swarovski KG, zH Clemens Santner, Swarovskistrasse 30, 6112 Wattens, Austria.

The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You have to take best efforts to send the products back in original condition with their original packaging and the return voucher must be attached to the products.

Vouchers can generally not be replaced or returned.

It is not currently possible to return goods purchased offline through the Website.

10. Warranty
In the event of any defects in material or workmanship existing at the time of purchase and arising in a product, Swarovski offers a LIMITED WARRANTY. This limited warranty applies to manufacturing and material defects arising during normal use, for a period of TWO YEARS from the date of purchase.

The warranty does not apply to products or its parts which are judged by Swarovski to have been subject to abuse, misuse, modification, attempted repair, negligence, incorrect use, improper care or cleaning, normal wear and tear or an accident.

11. Liability
Swarovski Crystal Online AG is only liable to you for damage caused intentionally or by gross negligence.

This limitation of liability applies to all claims for damages, regardless of the legal basis, to include unauthorized actions; they do not apply to any liability that may apply under the Product Liability Act, some other warranted characteristic or injury to life or limb.

Exemption from or limitation on liability for damages under the previous paragraphs also applies to any claims that may exist against employees or agents of Swarovski Crystal Online AG.

12. Severability Clause
If one of the provisions of these General Terms and Conditions is or becomes invalid or unenforceable, that will not affect the effect of the other provisions.

13. Prohibition against Assignment
You may assign your rights under this contract to third parties only with the consent of Swarovski Crystal Online AG.

14. Applicable Law
Contracts entered into under these General Terms and Conditions are subject to Swiss law to the exclusion of any referrals to foreign law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This choice of law only applies to the extent that there are no pre-emptive provisions of the law of the state in which the consumer has his usual residence prohibiting it. Zurich is the exclusive venue for all disputes that may arise from or in connection with these General Terms and Conditions. Swarovski Crystal Online AG is also authorized to sue at the customer's location.

Swarovski. August 2016

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Information and declaration of consent
I understand that the D. Swarovski KG processes my personal data (including but not limited to name, e-mail-address, billing address, shipping address, information on payment and IP-address) for the purposes of the administration and the execution of my order.   I consent that, for these purposes, my data mentioned above are commissioned to Shopify Inc. (Canada), Shopify Payments (Canada) Inc. or Shopify Payments (USA) Inc., Shopify Holding (USA) Inc., Shopify Data Processing (USA) Inc., Shopify LLC (USA), which run the shop on behalf of D. Swarovski KG. Furthermore, I consent that these companies located in the US and in Canada will use my data for the enhancement of their services. (For more detail, please see the Privacy Policy of Shopify, which is available under https://www.shopify.com/legal/privacy, in particular its point 3., which refers to the use of data by Shopify.) I am aware that the US do not provide for adequate safeguards for the protection of my personal data according to European data protection law. I may withdraw my declaration of consent for no reason at any time by sending an e-mail to unsubscribe@adorejewelry.com.

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